General FAQs

Is Huepar Official Store the only official store?

eu.huepar.com is our only official online store. In addition, you can buy our products on third-party e-commerce platforms, like Amazon.

What payment methods do you accept?

We accept credit cards, PayPal, and bank wires, more information please check Huepar Payment.

How do I change or cancel an order?

We generally support changes before shipment, that is, you are allowed to modify simple address information within 12 hours after placing an order.

Then we can help you solve it. However if parcel has been sent out, we won't be able to handle it.

How to use the discount code？

When a promotion is available on our website, a corresponding code will be displayed under the product page. You must click to copy the code from the coupon icon and paste the code into the discount code box at check out where it will be automatically deducted before you process the payment.

Please note that only one coupon code may be applied to an order, you cannot combine multiple coupon codes for additional discounts. Coupon codes are only valid on our official website.

If you have additional questions, please reach out to us via email at support@huepar.com. We will respond back to your request within 24 business hours.

Do I need to register an account when purchasing?

There is no need to register for an account when placing an order.

But we recommend you to register an account to enjoy the full service.

Can you provide the VAT invoice?

Yes, we support providing local invoices with tax information for customers.

What does the 2 year warranty entail?

Basically, if anything goes wrong with your Laser Level AT ALL- we’ve got you. We’ll repair or replace anything that isn’t working.

Are your products fully guaranteed?

Absolutely YES.
√ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.
√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.

There are websites promoting Huepar's products at a much lower price, are they real?

It is recommended to purchase our product directly on our official website store.huepar.com or from our Amazon Huepar Store or Huepar authorized retailers.

If you have placed an order from fake websites, such as Facebook, please file a dispute with your banking institution to get your money back. With the help of our excellent customers who have reported several of these fake websites, we have been able to remove them and our legal team will continue to monitor and take further actions to prevent them from reappearing.

Unauthorized Credit Card transactions on my bank statement, what should I do?

We will need additional information such as the transaction date, amount charged and the last four digits of your credit card to locate the order information in our system. Once we are able to confirm the transaction, the necessary information will be provided so that you can contact your banking institution to file a report.

Shipping & Delivery

How do I track my order?

When your order is shipped, you will get an e-mail with tracking number and a link to track it.

Or you can can use the order information to inquire directly here.

How do I cancel after I have submitted the order, but it has not shipped?

If your order has not been shipped, you can send us a mail for cancel Order. If your order has been shipped, you cannot cancel it. Please contact the customer service team to apply for a sales return.

How long will it take to get my orders?

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
The carrier is DPD/DHL/UPS/Correios... Once the items arrived in our warehouse, please allow 3~7 business days for your shipment to arrive at your address.
For any third-party shipping, we cannot provide any additional shipping information or documentation.

Any delivery dates provided by HUEPAR are estimates.
The time frame of an order delivery is divided into two parts:
1. Processing time: 1-2 working days
2. Shipping time: 2-4 working days

Do you offer free shipping?

Yes, Free shipping on orders over 99€ EUR. Now free shipping for a limited time, please buy as soon as possible to save the cost of shipping!

Can I change the address after shipping?

We regret that post-shipment change of address service is not available.
If you find that the delivery address is filled in incorrectly, and the parcel is already in transit, HUEPAR will no longer be able to change the address in time. You need to contact the carrier for assistance by yourself. If you need further support, please contact Huepar support for help in time, thank you!

Can I change the delivery date of my order?

We are unable to provide specific delivery dates, but you can contact carrier customer service to inquire about having your package held for up to 2~5 business days at their distribution center for pick up.

After I place an order, how do I change my order before shipment?

We generally support changes before shipment, that is, you are allowed to modify simple address information within 12 hours after placing an order.

Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or Affirm, no changes can be made since the payment service provider verifies shipping address information before they approve payment.

Is signature service required for deliveries?

We do not require signatures on receiving our packages.

The order is signed but I haven't received it yet?

If the tracking details show that your package was delivered and you cannot locate it, we ask that you wait for a couple of business days as there may be a delay by Carrier. We also recommend that you check your surrounding area and ask neighbors to see if it was misdelivered to the wrong address by accident.
If after that time you still haven't received your package, please reach out to support@huepar.com for further instructions.

Do you offer in-person pickup?

Unfortunately, we do not offer in-person pick up at our office or distribution center at the moment. You may purchase our products directly from our website at store.huepar.com or at one of our authorized retailers such as Amazon.

Can I return my order without a shipping box?

Your unit should be in its original condition with the included box and must be packaged inside an outer unmarked shipping box. Please remove ALL of the original labels/stickers on the outside of the box before printing/attaching the return label then drop it off at any carrier location. If you do not have the original shipping box, any generic box will work just as well.

HUEPAR is not liable if your package is damaged or lost due to mislabeling or improper packaging before it is dropped off at the carrier facility.

Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.

Still have questions?

Please do not hesitate to send us an email, our customer service team will reply to you within 24 working hours.

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