You can request our Replacement Service:
√ Within 15 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within 15 calendar days of receiving the product if the product suffers performance failure.
Replacement Service will not be provided where:
× Service is requested more than 15 calendar days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to HUEPAR for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by HUEPAR.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to HUEPAR 7 calendar days after replacement confirmation from HUEPAR.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
